Program Manager Greenwood - Brandon Intense Behavior

Business Unit/Location : 600 - Clewis

Location: Brandon, FL

Pay Type: Salary

Employment Type: Full Time


Directly oversee assigned home(s) to ensure the
quality of life of all individuals in the program. Ensure all standards are met and provide
support, supervision, and development to all assigned staff members. Responsible for the day-to-day operation of the home, including on-call coverage.


Hire, orient, train, supervise, schedule, develop, and evaluate residential direct support professionals to ensure ongoing provision of quality services in group home(s). Provide feedback to team members, including, but not limited to, a 90 day review, personal performance evaluations, performance/development plans, and provide positive direction intervention when necessary. Inspire and promote Quest's mission and vision. Maintain appropriate staffing ratio.

Ensure compliance with all applicable Agency for Persons with Disabilities, Medicaid Waiver, and all other funding sources rules, regulations, standards, and guidelines. Participate in on-going internal management audits and external monitoring as scheduled.

Manage household and individuals' funds in an accountable and efficient manner. Maintain all required house and individual financial records according to standards. Investigate cost over runs and provide corrective action in a monthly summary.

Monitor the development, implementation, and documentation of skills training (new skill acquisition and replacement behavior skills) including activities of daily living (ADLs) for individuals living in the residential programs. Ensure programs that enhance and increase residents' independence and assess each individual's progress for support plan purposes monthly, quarterly, and annually.

Ensure established protocol is followed for all medication administration, self- administration, medication errors, disposal of medications, and response to medical emergencies, including the required documentation. Communicate with the pharmacy to ensure adequate supply of medication in the home at all times. Ensure that all routine and crisis medical/dental appointments, labs, etc. are made and documented to ensure quality of care for all residents.

Maintain a family home atmosphere and a positive environment. Provide positive interaction with residents, direct reports, and co-workers and respect individual differences. Serve as a role model in the environment.

Ensure a clean, safe, and healthy environment is maintained in the home. Monitor staff shift assignment forms for completion; assign deep cleaning duties as required. Complete maintenance requests promptly and communicate actively with the Director about any areas of concern. Ensure that wheelchairs and other adaptive equipment are assessed daily for functionality and cleanliness.

Ensure the planning, purchasing, and preparation of meals and snacks according to the approved menu, including special dietary needs. Monitor the substitution log for completion and that all substitutions are appropriate.

Plan, coordinate, and ensure regular quality community inclusion and leisure activities for all residents. Ensure that all residents are able to participate in preferred community activities as funds permit.

Ensure that transportation is provided to individuals as scheduled and that agency vehicle standards are followed. Conduct monthly van audits to ensure van safety and upkeep. Complete and submit all required documentation in a timely manner.

Monitor records to ensure that staff supervised completes required in-service training and that all certifications/validations are current. Facilitate monthly staff meetings to ensure on-going staff development, communication among staff, continually increase quality programming, and develop a positive team atmosphere.

Act as a liaison in the community with parents, guardians, support coordinators, Agency of Persons with Disabilities (APD) representatives, employers, physicians and develop positive working relationships with the individuals' circle of supports. Act as the primary facilitator of support services for individuals served.

Ensure on-call coverage of the program 24 hours a day and seven days a week to ensure safety and rapid response to all emergency situations. Work weekends and other hours as needed to provide for consistent communication and supervision of staff.

Check Quest email account during each workday and respond to all communication promptly.

Follow and model all Quest, Inc. and Residential Services policies and procedures and be able to teach them to others.

All other duties as required and requested by the supervisor.


Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform duties proficiently.


Education/Training (including vocation, Jr. College, etc.)
Bachelor's degree preferred or 6 years of experience working with individuals with
Developmental Disabilities along with one year of supervisory experience.

Experience/licenses/certifications needed. If experience can be substituted for education, please specify number of years and type:
Valid FL Driver's License and good driving record


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